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At Nexowinx, we are committed to providing a straightforward and transparent shopping experience. This Cancellation Policy explains when an order may be cancelled, your legal withdrawal rights, and how refunds are processed.

Cancelling Before Dispatch

If you change your mind after placing an order, please contact our Customer Support as soon as possible.

Orders may be cancelled without charge only while they are awaiting fulfillment. Once an order has been picked, packed, or transferred to our shipping partner, cancellation is no longer possible because the delivery process has already begun.

If your request is received before dispatch, we will cancel your order and issue a full refund to your original payment method.

EU Right of Withdrawal

If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days without giving any reason.

The withdrawal period begins on the day you, or someone you authorize, takes possession of the goods.

To exercise your right of withdrawal, simply notify us with a clear written statement before the 14-day period expires.

Returning Products

Once you have informed us of your withdrawal, the returned goods should be sent back within 14 days.

To qualify for a full refund, products should:

• Be returned in a clean and resalable condition.

• Include any accessories, instructions, and original packaging where reasonably possible.

• Not be used beyond what is necessary to evaluate the product's nature, characteristics, and functionality.

If the returned product has lost value due to unnecessary handling, we may reduce the refund in accordance with applicable consumer law.

Return Shipping

Unless the return is caused by our mistake, a damaged item, or an incorrect shipment, customers are responsible for the direct cost of returning products.

For your protection, we recommend using a tracked delivery service, as returned parcels remain your responsibility until they reach our designated return address.

Refund Procedure

After receiving your returned goods, we will inspect them and begin processing your reimbursement.

Refunds will be issued using the original payment method unless another arrangement has been agreed upon.

Where required by law, refunds will be completed within 14 days after receiving your withdrawal request. However, we may delay reimbursement until we receive the returned goods or acceptable proof that they have been sent back.

Exceptions

The statutory right of withdrawal does not apply, where legally permitted, to:

• Products made specifically to your requirements.

• Personalized or custom-designed items.

• Sealed products that have been opened after delivery where return is unsuitable for health or hygiene reasons.

• Other categories excluded under applicable consumer protection legislation.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery and include:

• Your order number.

• A brief description of the issue.

• Clear photographs of the product and packaging.

After reviewing your claim, we will provide an appropriate remedy, including a replacement, repair, or refund where required by law.

Contact Us

If you have questions regarding order cancellations, withdrawals, or refunds, please contact the Nexowinx Customer Support team using the contact details provided on Nexowinx.com.