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At Nexowinx, we are dedicated to ensuring that every order is prepared carefully and delivered in a timely manner. This Shipping & Delivery Policy explains how we process orders, estimated shipping times, delivery costs, and important information regarding your shipment.

Order Processing

After your order has been successfully placed and payment has been verified, we begin preparing your purchase for dispatch.

• Orders are typically processed within 1–3 business days.

• Processing times may be extended during public holidays, seasonal sales, or periods of exceptionally high order volume.

• Once your package has been shipped, you will receive a confirmation email. When available, tracking details will also be included so you can follow your shipment.

Delivery Areas

Nexowinx currently delivers to customers in the Netherlands and selected countries across Europe.

Available delivery methods and eligible destinations are displayed automatically during checkout based on your shipping address.

Estimated Delivery Times

The following delivery estimates apply after your order has been dispatched.

DestinationEstimated Delivery

Netherlands2–5 business days

Belgium2–5 business days

Germany3–7 business days

Other European Countries4–10 business days

Delivery times are estimates only and should not be considered guaranteed. Unexpected delays may occur due to customs inspections, courier operations, severe weather, public holidays, or other circumstances outside our control.

Shipping Fees

Shipping charges are calculated automatically during checkout.

The final shipping cost depends on several factors, including:

• Delivery destination

• Order value

• Package dimensions and weight

• Selected shipping method

Your shipping costs will always be shown before you complete your purchase.

From time to time, Nexowinx may provide free shipping promotions or discounted delivery offers on qualifying orders.

Shipment Tracking

Whenever tracking is available, you will receive a tracking number by email once your order has left our warehouse.

You may use the tracking information supplied by the courier to monitor your shipment until it reaches its destination.

Delivery Responsibilities

To ensure successful delivery, customers are responsible for providing complete and accurate shipping information when placing an order.

Incorrect or incomplete delivery details may result in:

• Delivery delays

• Returned parcels

• Additional delivery charges for reshipment

Nexowinx cannot accept responsibility for delivery issues resulting from inaccurate shipping information provided by the customer.

Shipping Delays

Although we partner with reliable shipping providers, delivery schedules may occasionally be affected by factors beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work directly with the carrier to investigate the shipment and provide updates as quickly as possible.

Lost or Damaged Packages

If your parcel is lost during transit or arrives damaged, please notify us promptly.

To help us process your request, please provide:

• Your order number

• A description of the issue

• Clear photographs of the damaged item (if applicable)

• Photos of the external shipping packaging whenever possible

After reviewing your claim and consulting with the shipping provider, we will determine the most appropriate resolution, which may include:

• Sending a replacement item

• Issuing a full or partial refund

• Offering another fair solution based on the circumstances

Contact Information

If you have any questions regarding shipping, delivery, or the status of your order, please contact us.

Nexowinx

Owner: Nelly Nadine Fabienne Bechar

KvK Number: 89609279

Tugelaweg 97C
1091 VR Amsterdam
Netherlands

Email: support@nexowinx.com

Telephone: +31 6 2934 8167

Thank you for shopping with Nexowinx. We appreciate your confidence in our business and remain committed to providing reliable shipping, secure delivery, and excellent customer service from the moment you place your order until it arrives at your doorstep.