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At Nexowinx, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with this Returns & Refund Policy and any applicable Dutch and European consumer protection laws.

Return Conditions

Eligible products may be returned within 30 days from the date you receive your order, provided that the item:

• Has not been used or worn;

• Is returned in substantially the same condition in which it was delivered;

• Has not been modified, assembled, washed, or damaged after receipt;

• Includes all original accessories, labels, manuals, and supplied components;

• Is returned in its original packaging whenever reasonably possible;

• Is accompanied by proof of purchase; and

• Has been approved for return by our customer support team.

Please do not send any item back without first obtaining return authorization, as unauthorized returns may be delayed or refused.

Requesting a Return

Before returning a product, please contact our customer service team so we can provide return instructions and confirm your eligibility.

This helps us identify your shipment, process your request efficiently, and avoid unnecessary delays.

Returns sent without prior approval may not qualify for a refund.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery.

To assist with your claim, please include:

• Your order number;

• A brief explanation of the issue;

• Clear photographs of the product; and

• Photos of the shipping packaging whenever applicable.

After evaluating your request, we may provide one of the following remedies:

• A replacement item;

• A full refund;

• A partial refund; or

• Store credit, where appropriate.

Items That Cannot Be Returned

Except where mandatory law provides otherwise, we cannot accept returns for:

• Personalized or custom-made products;

• Goods manufactured according to your individual specifications;

• Products that have been used, altered, or damaged after delivery;

• Items missing essential packaging that significantly reduces their resale value;

• Clearance, outlet, or final-sale products clearly identified as non-returnable.

Exchanges

At this time, Nexowinx does not offer direct exchanges.

If you would like a different product, please return the eligible item for a refund (subject to approval) and place a new order through our website.

European Union Right of Withdrawal

Consumers residing within the European Union may have the statutory right to withdraw from their purchase within 14 days of receiving their order without providing a reason.

To exercise this right, you must notify us before the withdrawal period expires. Returned goods must then be sent back within the period required under applicable consumer legislation.

Return Shipping Costs

Unless applicable consumer protection legislation states otherwise, customers are responsible for the cost of returning products.

Nexowinx will cover return shipping expenses only when the return results from:

• A defective or faulty product;

• Damage occurring during shipment; or

• An incorrect item sent by us.

For your protection, we strongly recommend using a tracked shipping service, as we cannot be responsible for returns that are lost during transit.

Refund Procedure

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.

If your refund is approved:

• The refund will be issued using your original payment method whenever possible;

• Processing time depends on your payment provider or financial institution; and

• Most approved refunds are completed within 10 business days.

Delayed Refunds

If more than 15 business days have passed since you received confirmation of your refund and the funds have not yet appeared, we recommend that you:

• Contact your bank;

• Check with your credit card provider or payment service; and

• Contact our customer support team if additional assistance is required.

Order Cancellations

Orders may be cancelled only before they have entered processing or have been shipped.

Once an order has been dispatched, cancellation is no longer possible. After delivery, you may request a return if your purchase qualifies under this Returns & Refund Policy.

Contact Information

If you have any questions regarding returns, refunds, or your order, please contact us.

Nexowinx

Owner: Nelly Nadine Fabienne Bechar

KvK Number: 89609279

Tugelaweg 97C
1091 VR Amsterdam
Netherlands

Email: support@nexowinx.com

Telephone: +31 6 2934 8167

We appreciate your trust in Nexowinx and are committed to handling every return and refund request fairly, transparently, and in accordance with applicable Dutch and European consumer protection laws.